Privacy Policy

​

Effective Date: 7-02-2025

​

Willa Healthcare, including all entities of Willa Healthcare services (“Willa Healthcare,” “we,” “our,” “us”) values your privacy and is committed to protecting your personal health information (PHI) and other identifiable data in accordance with federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

This Privacy Policy, terms and conditions, explains how we collect, use, disclose, and protect your information when you visit our website or engage our services.

​

Scope

​

This policy applies to all users of Willa Healthcare’s website and any information collected through our online platforms, communications, patient forms, electronic health records (EHR), and in-person or telehealth interactions.

​

​

Information We Collect

​.

A. Personal Health Information (PHI)

​

We may collect:

​

• Name, address, phone number, email

• Date of birth, gender

• Medical history, medications, diagnoses

• Insurance details and payment information

• Social security number (when required)

• Emergency contact and caregiver information

​

B. Website and Technical Information

​

We may automatically collect:

​

• IP address and geolocation

• Browser type and device data

• Pages visited and time spent

• Cookies and tracking technology (used for analytics)

​

How We Use Your Information

​

We use your information to:

​

• Provide and coordinate your healthcare services

• Schedule appointments and manage care plans

• Process insurance claims and payments

• Communicate with you regarding services, billing, or care updates

• Improve our website, services, and patient experience

• Comply with legal, regulatory, and accreditation requirements

​

How We Share Your Information

​

We may disclose your information to:

​

• Authorized clinical providers involved in your care

• Health insurance companies for billing and eligibility

• State and federal health oversight agencies

• Business associates under contract who support our operations (e.g., billing services, IT vendors)

• Legal entities if required by law, court order, or public health concern

​

We do not sell or rent your personal information to third parties.

​

HIPAA Compliance​​

​

Willa Healthcare complies fully with HIPAA regulations. Your medical information will not be disclosed without your written consent unless allowed or required by law. You have rights under HIPAA, including:

​

• Access to your health records

• Request for correction or amendment

• Restriction on certain disclosures

• Confidential communication request

• Complaint submission process

​

To exercise these rights, contact our Privacy Officer at: contact@willahealthcare.com
Phone: 651-308-9147, 7635 148th Street West, #183, Apple Valley, MN, 55124

​

​

Security Measures

​

We implement strong administrative, technical, and physical safeguards to protect your information:

​

• Secure servers and encrypted data transmission

• Role-based access to medical records

• Routine staff training on HIPAA compliance and confidentiality

• Timely breach notification as required by law

​

Use of Cookies and Tracking

​

Our website may use cookies or analytics tools (e.g., Google Analytics) to improve functionality and understand user behavior. You can manage cookie preferences in your browser settings.

​

Children’s Privacy

​

Our services are intended for adults and minors receiving medical care under parental or guardian supervision. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

​

External Links

​

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. Please review their policies before engaging with them.

​

Your Rights and Choices

​

You may:

​

• Review or update your information by contacting us

• Opt-out of certain communications (e.g., newsletters)

• Withdraw your consent where applicable

​

Changes to This Policy

​

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Continued use of our website or services after changes indicates your acceptance.

​

Terms of Use:

​

Ownership of Website and Reservation of Rights

​

This website is owned and operated by Willa Healthcare. All content, features, and functionality (including text, graphics, images, videos, logos, and software) are the property of Willa Healthcare or its licensors and are protected by U.S. and international copyright, trademark, patent, and other intellectual property laws. We reserve all rights not expressly granted in these Terms. No content may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed without our prior written permission.

​

Changes to Terms of Use

​

Willa Healthcare reserves the right to change, modify, or update these Terms and the Privacy Policy at any time without prior notice. Your continued use of this website after any such changes constitutes your acceptance of the new Terms and Policy.

​

Consent to Other Agreements

​

These Terms do not modify or replace any signed agreements or consents you may enter into with Willa Healthcare for clinical care, telemedicine, payment processing, or HIPAA authorization. Those agreements will remain in full force and govern your relationship with us.

​

No Medical Advice

​

The content provided on our website is for informational purposes only and is not intended as medical advice, diagnosis, or treatment. You should not rely on information from this site as a substitute for direct medical care or professional advice from a licensed healthcare provider. Always seek the advice of a qualified health professional for any medical concerns. In case of emergency, call 911.

​

Information We Collect

​

We collect both personal and technical information as described in our detailed Privacy Policy, including:

• Health and demographic data

• Insurance and payment information

• Website traffic and device information (via cookies)

​

Use and Sharing of Information

​

• Your information is used to:

• Provide and coordinate care

• Communicate with you

• Process payments and insurance claims

• Improve services and website functionality

• Meet legal and compliance requirements

We share information only with authorized third parties under legal, contractual, or medical necessity as described in our HIPAA Notice of Privacy Practices.

​

If Content Violates Your Copyright

​

If you believe any content on this website infringes your copyright, please notify us in writing with:

• Your name and contact information

• A description of the copyrighted work

• The exact location of the infringing content

• A statement of good faith belief

• Your signature (electronic or physical)

Submit notices to:
Email: contact@willahealthcare.com; Phone: 651-308-9147
Mail: 7635 148th Street West, #183, Apple Valley, MN, 55124

​

Restrictions on Use

​

You may not:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to our systems

• Use automated tools (bots, crawlers) without permission

• Impersonate any person or entity

• Post or transmit harmful or malicious content

Violation of these terms may result in termination of access and legal action.

​

Company Logo and Trademark

​

The Willa Healthcare name, logo, and associated branding are trademarks owned by Willa Healthcare. You may not use our name or logo without express written permission. Unauthorized use is strictly prohibited and may result in civil or criminal liability.

​

Warranty Disclaimer

​

THIS WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
Willa Healthcare disclaims all warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, and non-infringement.
We do not warrant that the website will be secure, error-free, uninterrupted, or virus-free.

​

Limitation of Liability

​

To the fullest extent permitted by law, Willa Healthcare shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of our website or any content therein.

​

Governing Law and Forum for Disputes

​

These Terms and all matters relating to the use of this website shall be governed by and construed under the laws of the State of Minnesota, United States, without regard to conflict of law principles.

Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Dakota County, Minnesota, and you consent to the jurisdiction of such courts
 

Contact Us

​

If you have any questions about this Privacy Policy or our data practices, contact:

Willa Healthcare Privacy Officer: contact@willahealthcare.com
Phone: 651-308-9147, 7635 148th Street West, #183, Apple Valley, MN, 55124

​